Mar 11, 2019 in Coursework


Starbucks is a multinational corporation headquartered in Settle, Washington in the United States of America. The company is the world’s largest coffee corporation with its coffee products being consumed in almost all the continents. It currently has 16,700 stores in more than 50 countries globally. The company offers premium roasted coffee, espresso-style coffee among other coffee products. It is worth noting that over the years, this corporation has achieved great success both locally and internationally, and this can be attributed to its strategic human resources management regarding internalization. The corporation now has a strong image around the world. The coursework gives a report comparing the internalization of Starbucks with its human resource management orientation.

International Human Resource Management

In order to compete in the international business environment, many firms have formed corresponding mechanisms for the enhancement of global competition. A central concern of the contemporary literature lies in examining the consequences of intensified global competition. It also lies on the transferability of better HRM policies and practices to countries outside the US and the EU (Ahlstrom & Bruton 2010, pp 13-15). Since organisations continue to seek for leverage HR to compete in the global markets, academics and practitioners have also progressively begun exploring the impacts of the changes on the national patterns of the employment relations. They also examine the effects of the changes in the international potential of the strategic human resource management.

Starbucks Company made the decision to enter the global market in order to be able to explore more available opportunities, especially in the emerging markets. Having over 700 stores in the United States, it was a wise decision by the management to explore more opportunities globally. For this reason, the business has established itself as the leading global coffee corporation. The motivating factors for expansion were the desire to grow and increase its sales. Starbucks wanted to become the market leader in the coffee market, and it could achieve this aim only by working globally where it had the opportunity of increasing its market share. Starbucks could not have reached this goal if it had chosen to operate solely on the United States market. This means that its decision to explore the international market is a strategic one (Deb 2009, pp 37-41). The company wished to increase its sales to be able to report high levels of profitability. The international markets provide a wide customer base that can enable the company to realise more sales, hence the need to penetrate more countries (Briscoe, Tarique, & Schuler 2012, pp 64).

Challenges Facing Expatriates in the Overseas Operation

Managing individuals in different countries that have different culture is not an easy task for Starbucks. The increasing competition together with globalisation has encouraged strategic human resource management to be a critical strategic partner. The technological advancements require new ways of personnel administration. Organisations are seeking to attain strategic objectives of human resource via managing their people or personnel. While working with the human resource as strategic partners, the organisations are bound to gain a competitive advantage over their rivals. Some of the challenges and difficulties include decline in competitiveness and reduced foreign direct investment to the certain countries.

International human resource management is a fundamental function for any organisation (in this case Starbucks) that is intending to expand its operations to the international market or enter the foreign market countries. The reason is that international human resource management will involve the interaction of human activities, employees and star buck operations in the international business environment, which is complex. The complexity of international business environment requires good strategic choices ensuring that all human resource activities are successful. This will help the corporation to achieve its strategic goals. When Starbucks intend to expand their operation, they ought to choose the correct strategies to overcome the market competition as well as to avoid challenges associated with global operations.

At Starbucks, human resource management has been given the role of creating and facilitating the implementation of the personnel strategies that will ensure it achieves its strategic goals. In today's global world, the human resource has become a vital strategic partner to the organisation doing business internationally. The human resource manager, as strategic partner in those organisations, develops human resource strategy based on organisational one.

Globalization and Human Resource Management

There have been debates regarding the exact meaning of the term globalisation and its impacts on human resource management. Some argue that globalisation has weakened and overridden the national systems of human resource management. Globalisation has varied impacts on the different levels of HRM system structure (Dowling, Welch & Schuler 1999, pp 14). The barriers to globalised HRM remain, mainly those of a cultural, institutional, and structural nature. The cultural distance affects Starbucks expansion to the countries such as China and Japan or any other Asian country. A country's culture, i.e. rules, norms and values, may restrict Starbuck's transfer and operation of certain HRM practices.

Human Resource Strategies for Multinational Companies like Starbucks

There are many HRM strategies that Starbucks can adopt in order to succeed in the management of its human resources in the international perspective. The company can either decide to follow its local human resource framework or it can integrate its human resources to meet the global HRM standards (Armstrong & Baron 2002 pp 63).

  • The Globalization Strategy and Practices

In this strategy, Starbucks will be expected to standardise its human resource practices and policies in all its operating countries. The practices should correspond to the international standards, which means that Starbucks will have to establish strong executive structures to ensure uniform HRM practices in all its subsidiaries globally (McDonald & Burton 2002, pp 362). The strategy fails to consider the aspects of the local aspects of the human resource practices and policies. This implies that Starbucks will only consider professionalism when drafting the human resource management policies to be used in a foreign country. The human resource activities in this strategy are harmonised to the global level, and they should be applied in all the company's subsidiaries. The human resource policies and practices that are adopted under this strategy promote equality and fairness in the way they treat employees and executives.

This strategy of HRM is beneficial as it helps the company to develop human resource practices and policies that are standardised. They are, thus, applicable to many regions or countries in the whole world. Using this strategy, Starbucks can centralise its human resource management decisions (Mueller 2000, pp 26). The company might incur high costs while coordinating the human resource practices in all the countries, which is a disadvantage to the firm. It will, thus, be tedious to the management to formulate the policies and practices to be used in all countries. Another disadvantage is that the cultural barriers may affect the universal human resource policies in different countries and market segments. The culture of some countries, such as those of the Middle East, will respond negatively to this strategy because they are different to the western culture which is more loyal in the issues of employees' treatment.

  • Transnational or Geocentric Strategy

Starbucks mainly uses this strategy to operate in the foreign countries. If Starbucks decides to use this strategy, it adopts cross-border integrated human resource practices and policies. The company, thus, applies global, local and transnational policies meaning that the subsidiaries have the autonomy in dealing with issues pertaining employees and other personnel issues. Each subsidiary sets its practices and policies, which are reflective of both the local and international culture (Mueller 2000, pp 10-11). This strategy enables Starbucks to benefit from the cultural differences since the employees can learn and appreciate other people's culture and beliefs. The company will also have more flexibility in its human resource management practices. This will ensure that the company has smooth operations in the areas where the culture is different from that of the UK, thus having a competitive edge over the rivals.

  • Ethnocentric Strategy and Practices

By employing this strategy, a multinational corporation like Starbucks is allowed to employ expatriates in its subsidiaries' key management positions. The strategy enables the company to be in control of all its subsidiaries, which implies that the key decisions are made at the headquarters of the company. The human resource management team is tasked to identify expatriates who will manage the company from abroad. This strategy is useful, especially when the company is planning to expand its business to the areas with limited skills personnel. Therefore, the corporation will employ experts from the main country to manage the company. The other employees may come from the host country to enable cultural integration (Mueller, 2000, pp 13). In this case, the expatriates that the company settles ought to have the adequate skills to allow them succeed abroad.

  • Polycentric Strategy and Practices

Under this strategy, a multinational program from UK chooses managers from the host country to manage the Starbuck's subsidiaries' operations abroad. However, they coordinate closely with the parent company regarding strategic key decisions. The managers are crucial because they provide advice to the main company's managers regarding the cultural behaviour of the personnel from their country. They also get guidance concerning the way how to operate the subsidiary and any other related information regarding the products. This strategy enables multinational company like Starbucks to adapt easily to the foreign business environment of the host country (Simonin & ?zsomer 2009, pp 509- 512). The reason is that the company will not face issues related to the cultural and language barriers. However, the above strategy has several limitations. The managers of the company will not be in a position to get the exposure of working in a diverse global environment. This means that the company will not manage to integrate its culture in the subsidiaries (Griffin 2012, pp 27). In addition, the employees from the host state will not have the chance to acquire the knowledge from the parent company.

Differences between Domestic and International HRM

The differences which exist between domestic and international HRM are mainly attributed to the inherent level of complexity and uncertainty regarding operation in other countries. This is as opposed to the variations in the RM activities (Stolt 2010, pp 54). Other variables that influence the differences between domestic and international HRM are the industry in which the multinational the cultural environment is positioned, and where there is reliance of the multinational to its domestic market and the senior management attitudes. When one compares the two, e general convergence, exist within the basic functions of HRM like procurement, allocation, and utilization (Harris, Brewster & Sparrow 2004, pp 8-9). There are also HRM concepts that are applicable universally. Starbucks management has been able to master this idea; therefore, it has succeeded in the foreign markets.

The complexities of operating in different countries and employing various national categories of workers are a key variable differentiating domestic HRM from international one. Many firms have underestimated the complexities that are involved in the international operations, and this has caused some failures in the foreign markets. Many international failures of the businesses can result from the poor management of their human resources. Some issues of domestic HRM regarding management of workforce diversity may be beneficial to the international HRM practice (Verbeke 2013, pp 16). The complexity of the international HRM is attributed to the following factors: more HR activities, need for a broader perspective, more involvement of the personal lives of the employees, risk exposure, and more external influences.

Starbucks Case

In order to operate in the international market environment, Starbuck's human resources department engages in many activities that are not necessary for the domestic environment. They analyse international taxation as well as international relocation and orientation, administrative services for expatriates, the regulations of the host government, and language translation services. The expatriates are subject to the international taxation, and they often have both domestic and host country liabilities in tax. The company has, thus, ensured they design tax equalisation policies which ensure that there is no tax incentive or disincentive associated with any international assignment. Managing international HRM at Starbucks assesses the critical components of effectiveness of HR on a global scale. The company understands that human resource practice is a respective design to deal with any aspects involving employees such as hiring, promotion, firing, work incentives, and other tasks. International HRM is more complex as they encourage the whole Starbucks HR department to deal with the affairs of all global employees. This department is usually charged with the task of ensuring that the global affairs of employees are correspondingly addressed. International human resource ensures that the environment, in which employees work, is attractive. This increases individual productivity while providing global job satisfaction for the company's employees. How Starbucks deal with cultural differences.

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When analysing the differences in business globally, it is vital to understand the culture and its effects on HRM. Before Starbucks starts to trade with any country, their management fists ensures that they understand the social, ethical and political culture of the given state. They have realised that ignoring cultural differences will automatically lead to many misunderstandings in the business environments they expend. (Ahlstrom & Bruton 2010, pp 10-13) define culture to be connected to knowledge, habits and beliefs customs which are acquired by the members of a society. They argued that it was the acquired knowledge used by the people in different regions of interpreting experiences and action. This knowledge has influence on the people's values, attitudes, and behaviours. Starbucks management knows that the impact of culture on international business will mostly depend on the regions or the countries the company wants to trade. For example, Starbucks firms in the UK will not face any problems trading with US, Canada, or even Australia, but they will have difficulties trading with China or Far East countries. Cultural differences have affected a wide range of issues. They, therefore, can create a broad variety of misunderstandings and damage the reputation of Starbucks in a foreign country. This means that Starbucks HRM ought to understand each cultures of the people it intends to interact with in the international market (McDonnell, Lavelle & Gunnigle 2014, pp 376).

Mergers and Acquisition

In order to to effectively compete in the international business environment, Starbucks has formed joint ventures to act as a mechanism for the enhancement of global competition. Many international companies create venture partnerships to gain access to a foreign market. They also follow this program in order to acquire new technology and fund capital as well as share the risks.


International human resource examines the way in which Starbucks as an international organisation manages its human resources in the different national contexts. It has been defined that the internal contexts add extra complexity to the movement of people beyond that process found in a purely national setting.


Starbucks manages people in different institutional, legal, and cultural circumstances. Thus, it has to be aware not only of what is allowed and not allowed in different nations and regions of the world, but also of what is beneficial for cost-effective management practices. For example a performance appraisal system, which depends on the UK-style openness between manager and subordinate, may work for the United States and other European states. However, they are unlikely to comply with the greater hierarchical assumptions practiced in Pacific countries such as China. It can be even unlawful in some states. While addressing IHRM, Starbucks has to deal not only with a variety of practices, but also with a range of policy as well as strategy issues.

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